Taken from the FAQ!
4. MY PACKAGE WASN'T DELIVERED / IS LOST / WAS STOLEN / USPS MADE AN ERROR AND IT IS LOST IN TRANSLATION. WHAT DO I DO?
Before you email us about your package the first thing you need to do is contact USPS or your local post office and open a missing package case! Often times the package is missing or marked as delivered because it is being returned to sender! Usually a delivery attempt was made but they were not able to leave the package! Be sure to ask neighbors if they received your package by mistake! These problems are issues with the USPS and need to be taken up with them first before contacting us, as this will be exactly what we tell you to do before we can help you further! Thank you so much!
All domestic orders are shipped via USPS first class shipping and have a tracking number. Orders are shipped out within 1-5 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location within the United States. We are not responsible for packages that have been mis-delivered, or lost in the care of USPS. We highly recommend that you choose "Package Insurance" for $1 extra to be sure that you have insurance on your order in the event that USPS makes a mistake and you don't receive your package! (Covers up to $100)
We ship all over the world! All international orders are shipped via USPS first class shipping. Orders are shipped out within 1-5 business days of when the order was placed. Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. Customs and import duties may be applied to orders when your shipment reaches its destination-- Rozarria is not responsible for these fees.
As of 6/3 Insurance is automatically included in international orders for a slightly higher rate as tracking is not available.